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We read it, usually the same day.
Two working days at the outside.
Talk to us
Send a photo, a bill, or just a question. You do not need a site visit to get a straight answer, and you will not get a sales call you did not ask for.
What can we help with?
Other ways to reach us
Some things are easier said than typed.
WhatsApp07852 904279
Best for photographs. If you can see the problem, we can usually price it from a picture. This is how most of our servicing work starts.
Phone0800 772 3611
Monday to Sunday, 8am to 8pm. If we are on a roof we will ring you back, usually the same day.
Emailhello@dbenergy.group
Where we areBased in Warrington. Registered office: 2 Middleton Road, Royton, Oldham, OL2 5PA
We are based in Warrington, in the North West, and we install and service solar for homes, businesses and farms across the UK (the areas we cover). Not sure whether we can help with your job? Ring and ask. We will tell you straight rather than send someone on a wasted journey.
What happens after you press send
Because the not-knowing is the annoying part.
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We reply with a real answer, not an acknowledgement.
If your question can be answered from a photo and a bill, it gets answered there and then.
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If a survey makes sense, we book one.
If it does not, we say so and tell you why.
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You get a fixed written quote after the survey, itemised.
The price on the quote is the price you pay.
We do not sell your details to anyone, and we do not pass enquiries to a lead-generation network. You are talking to the company that would do the work.
Who you are dealing with
MCS certified for solar PV and battery storage, certificate NIC-601172. RECC member, registration 00075024. That is the Renewable Energy Consumer Code, which governs how we quote and sell, and gives you a formal route to redress if we fall short.
DB Energy Group Ltd, company number 14313104.
MCS certified
RECC member
NICEIC registered
CHAS accredited
IWA insurance-backed guaranteeWe will say so
If a survey tells us solar will not pay off, your system does not need fixing, or a job is not worth doing, we will say so. It costs us the work and saves you the money, and it is why most of our enquiries come from people someone else sent our way.