Privacy Policy

Draft for solicitor review, not yet approved. Last updated 23 October 2026

This policy explains how DB Energy collects, uses and protects your personal information when you use our website, send us an enquiry, message us or become a customer. If anything is unclear, contact us using the details below.

DB Energy is a trading name of DB Energy Group Ltd, a company registered in England and Wales under company number 14313104. Our registered office is 2 Middleton Road, Royton, Oldham, OL2 5PA. We are the controller of the personal information described in this policy, and we are registered with the Information Commissioner's Office under registration number [ICO NUMBER].

For any question about your data, or to use your rights, contact us at hello@dbenergy.group or on 0800 772 3611.

Enquiry forms. When you send an enquiry through our website we collect the details you type in: your name, email address and phone number (optional), and your answers to our questions. Depending on the form these include whether you have solar panels or a battery, the type of property or site, roughly what you spend on electricity, whether you own or lease the building, how you would like us to reply, and the description of your project that you write. We do not ask for payment details, and our forms do not accept file uploads.

Information sent with the form. So that we can reply properly and see what is working, we also record which form you used, the page it was sent from, the page you first arrived on, the website that sent you to us (without any search terms or personal parameters in the address), and any campaign tags or advert click identifiers in the link you followed, such as utm_source or gclid. From these we work out a simple source label, for example search, social media advert or direct visit.

Spam protection. The forms use a hidden field and a timer to filter out automated spam. We do not store these checks.

Messages and calls. If you contact us by WhatsApp, email or phone we keep the messages and the details you give us. [CONFIRM: do we record telephone calls?] If you send us photographs or documents, such as an electricity bill, we keep them with your enquiry.

Website analytics. If you accept analytics cookies, Google Analytics 4 records how you use the site: pages viewed, the device and browser type, approximate location (town or region, not your address), how you arrived, and whether you used a form, the phone number or WhatsApp button. If you decline, none of this is collected. See our Cookie Policy.

Search and advertising platforms. If you find us through Google Search, Google Business Profile or an advert on Facebook or Instagram, those services give us summary information, such as how many people searched for us or clicked an advert. This is not normally information that identifies you. If you message us through those platforms we receive what you send.

Customers. If you become a customer we also collect the information needed to survey, quote, install and maintain your system: your address, details of your property and electricity supply, survey findings, photographs of the installation, contract and payment records, and registration details for the system and its warranty.

Replying to your enquiry and giving you information or a quote. Taking steps at your request before a contract, and our legitimate interest in answering enquiries.

Keeping a record of your enquiry and following it up. Our legitimate interest in running our business and responding to people who contact us.

Quoting, supplying, installing, registering and maintaining a system, and taking payment. Performance of a contract.

Meeting legal, tax, accounting and regulatory obligations, including MCS and RECC requirements. Legal obligation.

Understanding which pages and campaigns lead to enquiries, and improving the site and our advertising. Your consent for analytics cookies, and our legitimate interest in measuring enquiry sources from the information you send with a form.

Sending you marketing about our services. Your consent, which you can withdraw at any time.

Dealing with complaints and defending legal claims. Our legitimate interest, and legal obligation where it applies.

Where we rely on legitimate interests we have considered whether they are outweighed by your rights, and you can ask us about this. We do not make decisions about you by automated means that have legal or similarly significant effects.

Enquiries that do not lead to a contract. The copy held in our enquiry database is deleted automatically after [365 DAYS]. Emails and messages in our own mailbox are kept for [CONFIRM PERIOD].

Customer records. [CONFIRM PERIOD, to be set by the solicitor. Solar systems carry long warranties, so contract and guarantee records are normally kept for the length of the longest guarantee plus the limitation period.]

Accounting and tax records. At least six years, as the law requires.

Website analytics. 14 months, then deleted automatically by Google Analytics.

Enquiry email in transit. The email delivery service we use keeps a delivery log for 30 days.

We may keep information for longer where we need it for a legal claim or the law requires it.

We do not sell your personal information. We share it only with people who help us run the business, and only as far as they need it.

Google. Google Workspace (our email), Google Analytics, Search Console and Google Business Profile. Processor for email and analytics; an independent controller for some of its own services.

Resend. Delivers the enquiry from the website form to our inbox. Processor.

Cloudflare. Hosts the website, checks website enquiries for spam (Turnstile) and keeps a copy of each enquiry in a database in the Western Europe region. Processor.

WebWisp Ltd. Builds and manages our website and advertising, and reports on enquiries. Processor, under a written agreement.

Meta (WhatsApp, Facebook and Instagram). If you message or follow us there, or we advertise there. Independent controller of its own services.

Pristine Panels. Where cleaning work is delivered jointly with us. [CONFIRM: controller or processor.]

Installation and survey subcontractors. To carry out your survey or installation. [CONFIRM: processor or independent controller.]

Finance or funding partners. Only for a commercial funding enquiry, and only if you ask us to take it forward. [CONFIRM: decision needed on whether any data is shared.]

Schemes and regulators. MCS, RECC, your network operator and Ofgem, to register your system and meet scheme and legal requirements. Independent controllers.

Professional advisers. Accountants, solicitors and insurers, for advice and insurance.

We may also disclose information where the law requires it, or if the business is sold, in which case the buyer must protect it in line with this policy.

We do not cold call. We will only contact you about your enquiry, your quote, or work we are carrying out. We will send you marketing emails or messages only if you have asked for them, and every message will say how to stop. You can opt out at any time by telling us, or by using the link in the message. If you are registered with the Telephone Preference Service you will not be called by us for marketing. [CONFIRM with Tony.]

Some of the services above are provided by companies based in, or with support teams in, the United States and elsewhere. Where your information is transferred outside the UK we make sure there is a lawful safeguard, such as the UK Extension to the EU-US Data Privacy Framework (for certified companies), or the UK International Data Transfer Agreement or Addendum. [SOLICITOR: confirm the safeguard for each supplier.] You can ask us for details.

The website uses HTTPS. Access to the enquiry database and our mailbox is limited to people who need it and is protected by account security. No system is completely secure, so please do not send us sensitive information, such as payment card numbers, through the website.

You have the right to be told how your information is used, to ask for a copy of it, to have it corrected or deleted, to restrict or object to our use of it, to receive it in a portable form where relevant, and to withdraw consent at any time.

To use any of these rights contact hello@dbenergy.group. We will reply within one month. There is no charge, except where a request is clearly unfounded or excessive.

Please tell us first so we can put things right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Our website and services are not aimed at children, and we do not knowingly collect information from anyone under 18.

Our Cookie Policy explains what the site stores on your device, why, and how to change your choice.

We may update this policy. The date at the top shows the latest version. If we make a significant change we will say so on this page.